Michel Claussen, Director of Client Services, is working with Salesforce.com to offer Kaango clients a robust support ticket tracking tool. The software will integrate with Rally Software to allow clients to submit issues directly to the Kaango team. Each client will be able to view a list of issues, obtain the current status and view estimated resolution dates.
High-level flow of the Salesforce.com to Rally integration.
Michel has completed requirements gathering, tool evaluation and is now working to build the implementation plan. In a few weeks Michel will be requesting participation in the initial rollout. If you are interested in participating, please email clientsupport@kaango.com .
